Crafting Electronic Messages
In
the reading of “Crafting Electronic Messages,” the author is trying to explain
how to communicate effectively via electronics.
For example, this author is advising the “best” ways to communicate
using email, instant messaging, social media, and any other option we have that
are electronic. I do feel that this textbook
is already a little bit outdated. It
talks about how social media is starting to become a new way to communicate
professionally. This has already been
popular for a few years. Everyone
communicates via Facebook, Instagram, or some other kind of social media. People “follow,” or are “friends” with
businesses to keep up with what they are doing.
The
basics of what this textbook is trying to say, is keep your conversations
professional at all times. Everything
that you write will be kept in a file somewhere, and the company will be able
to pull it back up. The bottom line is that
you shouldn’t write anything that you wouldn’t be able to back up at a later
time. I actually used to work for
Southern California Edison, and as an employee, I communicated via email and
instant message all day every day. The
company advised every employee on their first day that you don’t want to write
anything that you wouldn’t want to be read in court. This makes you very aware of what you write
to your fellow colleagues.
This
reading also discusses how you should speak with the reader of what you are
writing. If you are trying to post on a
blog, you want it to be very personable.
The reader, or customer, doesn’t want to feel like they are speaking
with a company. They want to feel like
they are actually communicating with a human being. Sometimes if you are instant messaging o
emailing with a close colleague, you may be a little more personable than you
would with other colleagues, but you still need to keep it professional.
The
second part of the reading discussed the three-step writing process for routine
and positive messages. Actually, the
first reading touched on this too. The
three steps are 1) Planning. You should analyze
the situation and know your audience. 2)
Writing a message. You need to establish
your credibility and use bias-free language.
3) Completing the message. Before
sending out the message, proof read it.
Make sure everything is worded properly.
You can edit and/ or rewrite it if necessary. Then you can send it out. When it comes to the bottom line, just make
sure that you are being professional at all times, and use common sense when
writing your communications.
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